Privacy Policy

Privacy Policy

Effective Date: March 20th, 2026
Website: furfectpawtraits.co.uk
Business Name: Furfect Pawtraits

1. Who We Are

Furfect Pawtraits creates custom digital pet portraits. This Privacy Policy explains how we collect, use, store and protect personal data when you contact us, place an order, or use our website.

2. The Personal Data We Collect

We may collect and process the following personal data:

• Your name
• Your email address
• Your social media name or profile details where you contact us through Facebook or other platforms
• Photos of your pet that you send to us for artwork
• Order details, messages, and any information you provide when discussing your order
• Payment related information provided during checkout, although payment card details are processed by Stripe and are not stored by us
• Technical website data such as cookie preferences, IP address, browser type, and basic usage data where applicable
  
  

3. How We Collect Your Data

We collect personal data when:

• You contact us through Facebook, email, or another agreed platform
• You send us pet photos and order information
• You complete a purchase through our website or payment page
• You browse our website
• You contact us with questions, feedback, or support requests
  
  

4. How We Use Your Data

We use your personal data to:

• Respond to your messages and enquiries
• Create your custom pet portrait
• Send preview images and final artwork
• Process payments and manage orders
• Provide customer support
• Keep records of purchases, communications, and transactions
• Improve our website, services, and customer experience
• Display completed artwork on our website, portfolio, and social media where permission has been given or where you have not opted out at checkout
• Meet legal, tax, accounting, and fraud prevention obligations
  
  

5. Our Lawful Bases for Using Your Data

Under UK data protection law, we rely on one or more of the following lawful bases depending on how your data is used:

• Contract where we need to use your data to create and deliver your order, process payment, and provide customer support
• Legitimate interests where we need to manage our business, keep records, improve our services, prevent misuse, and respond to enquiries
• Consent where consent is needed, such as for non essential cookies or where we rely on permission for certain promotional uses
• Legal obligation where we must keep certain records for tax, accounting, or other legal requirements
  
  

6. Payment Processing

Payments are processed securely by Stripe. We do not store your full payment card details. When you make a payment, your personal data may be collected and processed by Stripe in accordance with Stripe’s own privacy documentation.

7. Sharing Your Data

We do not sell your personal data.
We may share your data only where necessary with trusted third parties such as:

• Stripe for payment processing
• Email or communication providers so we can send your artwork or reply to your messages
• Website, hosting, or technical service providers who help operate our website or business
• Professional advisers, legal authorities, or regulators where required by law
  
  

8. International Transfers

Some of the third party services we use may process personal data outside the UK. Where this happens, we will only use providers that have appropriate safeguards in place for personal data as required by applicable data protection law.

9. Image Use, Gallery, and Social Media

Your pet portrait may be featured on our website, portfolio, and social media for gallery or promotional purposes where permission has been given or where you have not opted out through the relevant checkout option.

If you would prefer your completed artwork not to be used in this way, you can contact us at any time and request that future use stops where possible.

10. Data Retention

We keep personal data only for as long as necessary for the purposes it was collected for, including fulfilling orders, handling support, maintaining business records, and meeting legal, tax, or accounting requirements.

In most cases:

• Order messages, pet photos, and artwork files will be kept for as long as reasonably necessary to complete your order, provide support, and maintain our business records
• Financial and transaction records may be kept for as long as required by law
• Marketing or gallery related use will continue until you withdraw permission or ask us to stop, where applicable
  
  

11. Your Rights

Under UK data protection law, you may have the right to:

• Be informed about how your data is used
• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data in certain circumstances
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests in certain circumstances
• Request transfer of your data where applicable
• Withdraw consent at any time where we rely on consent
• Complain to the Information Commissioner’s Office if you believe your data has been handled unfairly or unlawfully
  
  

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies to help the site function properly, remember preferences, improve performance, and understand how visitors use the website.

Where cookies are not strictly necessary, they will only be used with your consent.

You can usually control cookies through your browser settings and any cookie banner or consent tool used on the website.

13. Data Security

We take reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system can ever be guaranteed to be completely secure.

14. Third Party Links

Our website or communications may include links to third party websites or services such as Facebook or Stripe. We are not responsible for the privacy practices of those third party services, and you should read their own privacy policies.

15. Children’s Privacy

Our services are not intended to collect personal data directly from children. If you believe personal data has been provided to us inappropriately, please contact us and we will review the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or the way we handle personal data. Any updates will be posted on this page with a revised effective date.

17. Contact Us

If you have any questions about this Privacy Policy or want to exercise any of your rights, please contact us:

Email: contact@furfectpawtraits.co.uk
Facebook: Contact us on Facebook

We do not sell, trade, or rent your personal data. You can contact us at any time to request, update, or delete your information.

18. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve the issue. You also have the right to complain to the Information Commissioner’s Office in the UK.